Refund & Cancellation Policy

We want you to be happy with every Butterself purchase. This policy explains how refunds and subscription cancellations work for our digital products. It applies to purchases made on butterself.com. To request a refund or help with cancelling, email support@butterself.com.

1. 14-day refund window

If you are not satisfied with a first-time purchase of any product or plan, you can request a full refund within 14 days of the original payment date. This applies to one-time purchases (Butterself Sketch, the Brush & Texture Pack and the Design Kit) and to the first payment of any subscription (Journal Plus, Daily Pro, All-Access).

2. Digital goods

Because our products are delivered instantly in digital form, refunds for one-time purchases are offered within the 14-day window above. When a one-time purchase is refunded, the related license key is deactivated and download access is removed. Requests made after 14 days are generally not eligible, unless the product is defective and we cannot fix the problem, in which case we will offer a refund.

If you live in the EU, UK or another region with a statutory withdrawal right for digital content, you agree at checkout that delivery begins immediately; our voluntary 14-day refund window still applies.

3. Subscription renewals

Subscriptions renew automatically at the end of each billing period. Renewal payments are generally non-refundable, but if you forgot to cancel and contact us within 7 days of a renewal charge without having used the paid features since that renewal, we will refund that renewal. Yearly renewals are always eligible for a refund within 14 days of the renewal date.

4. How to cancel a subscription

• Website purchases: go to Account → Billing in any Butterself app and choose Cancel subscription, or email support@butterself.com from your account email and we will cancel it for you.
• App Store / Google Play purchases: cancel through your Apple ID or Google Play subscription settings. Refunds for those purchases are handled by Apple or Google under their policies.

Cancellation stops future charges. You keep access to paid features until the end of the billing period you have already paid for. We will send an email confirming your cancellation.

5. How to request a refund

Email support@butterself.com with the email address used at checkout and your order or receipt number. You do not need to give a reason, but feedback helps us improve. We aim to respond within 1–2 business days.

6. Refund processing

Approved refunds are issued to your original payment method through Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. Refunds are made in the original currency and amount charged, including any taxes collected.

7. Exceptions

We may decline refunds in cases of clear abuse of this policy, such as repeated purchase-and-refund patterns, or where a license has been shared or redistributed in violation of our Terms. Nothing in this policy limits your rights under applicable consumer law.

8. Billing problems

If you see a charge you do not recognize or believe you were charged in error, please contact us first — we will investigate and correct genuine errors promptly.

9. Contact

Butterself, operated by Yuko
Email: support@butterself.com